Privacy Policy

01

Information We Collect

We collect several types of information from and about users of our Website, including:

A. Personal Information You Provide Directly

When you request a quote, book a cruise, subscribe to our newsletter, or contact customer service, we may collect:

• Identifiers: Full legal name, date of birth, gender, home address, email address, and telephone number.
• Travel Documents & Passports: Passport numbers, expiration dates, citizenship status, emergency contact details, and redress/known traveler numbers (required by cruise lines and government border control agencies).
• Payment Data: Credit/debit card details, billing address, and transaction records. (Note: Payment processing is handled securely via PCI-compliant payment gateways; we do not store full credit card security codes).
• Travel Preferences & Special Requests: Cruise preferences, loyalty program numbers, dietary restrictions, or medical mobility requirements disclosed during booking.

B. Automatically Collected Information

When you navigate our Website, we may automatically collect technical data using cookies, web beacons, and server logs, including:

• IP address, browser type, device information, and operating system.
• Pages viewed, referral sources, time spent on pages, and navigation paths.

02

How We Use Your Information

We use the information we collect for the following business purposes:

• Travel Services & Fulfillment: Booking cruise reservations, arranging shore excursions, issuing itineraries, and transferring required passenger manifest details to cruise lines, airlines, and local port authorities.
• Customer Support: Communicating about your upcoming voyage, sending schedule updates, answering inquiries, and processing payments or refunds.
• Marketing & Communications: Sending promotional materials, cruise deals, and newsletters (you may opt out at any time).
• Compliance & Legal Obligations: Complying with state and federal travel seller statutes (including the Florida Sellers of Travel Act, Fla. Stat. § 559.926 et seq.), US Customs and Border Protection regulations, and international maritime security rules.
• Security & Fraud Prevention: Verifying transactions, monitoring system integrity, and protecting against fraudulent activity.

03

Sharing & Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties for their independent marketing purposes. We share your information only under the following circumstances:

A. Cruise Lines & Travel Suppliers

To process your bookings, we must share your travel information (names, passport numbers, birth dates, dietary/medical needs) directly with the third-party cruise line operating your vessel, as well as associated flight, hotel, and excursion providers.

B. Service Providers

We may share data with trusted third-party vendors who perform services on our behalf, such as web hosting, payment processing, email delivery, CRM management, and marketing analytics. These vendors are legally restricted from using your data for any other purpose.

C. Legal & Regulatory Compliance

We may disclose your information if required by law, subpoena, court order, or governmental regulations—specifically maritime security laws, U.S. Coast Guard directives, and U.S. Customs and Border Protection requirements.

D. Business Transfers

In the event of a merger, acquisition, reorganization, or sale of company assets, customer information may be transferred as part of the business assets.

04

Florida Privacy Rights & Disclosures

A. Florida Digital Bill of Rights (FDBR) & Consumer Protection

In accordance with Florida consumer privacy standards, Florida residents have specific rights regarding their personal data:

• Right to Know/Access: You have the right to request information about the categories and specific pieces of personal data we have collected about you.
• Right to Delete: You have the right to request the deletion of your personal data, subject to certain exceptions (such as retaining records needed to complete a travel booking or fulfill tax/legal obligations).
• Right to Correct: You may request corrections to inaccurate personal data maintained in our records.
• Right to Opt-Out: You have the right to opt out of the sale of personal data or targeted advertising (we do not sell personal data).

To exercise any of these rights, please contact us using the contact details provided in Section 9 below.

05

Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to enhance user experience, analyze site traffic, and deliver personalized content.

• Essential Cookies: Necessary for basic website functionality (e.g., shopping carts, secure login).
• Analytics Cookies: Help us understand how visitors interact with the site (e.g., Google Analytics).
• Marketing Cookies: Track browsing activity to show relevant cruise promotions across third-party websites.

You can manage or disable cookies through your web browser settings. Please note that disabling certain cookies may affect website functionality.

06

Data Security

We implement reasonable technical, administrative, and physical security measures (including SSL encryption and secure socket layers) designed to protect your personal information against unauthorized access, loss, or alteration. However, no data transmission over the Internet can be guaranteed as 100% secure.

07

Third-Party Websites & External Links

Our Website may contain links to third-party websites (such as cruise line booking engines, travel insurance portals, or port authority guides). We are not responsible for the privacy practices or content of external sites. We encourage you to read the privacy policies of any third-party site you visit.

08

Children's Privacy

Our Website is intended for general audiences and is not directed at children under the age of 13. We do not knowingly collect personal information directly from children under 13 without verifiable parental or legal guardian consent. If you believe a child has provided us with personal data without parental consent, please contact us immediately to have the information removed.

09

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at: